Terms & Conditions

Celebration cakes may be ordered up to 2 days prior to collection or delivery, subject to availability.
Wedding cakes should be booked well in advance — we recommend at least 6 months ahead, and for peak season (September–April), 9–12 months ahead.
Last-minute orders may be accepted, subject to availability.
Orders are only confirmed once payment has been received (for celebration cakes this is full payment, for wedding cakes this is the deposit).

2. Payments

Celebration cakes require full payment at the time of ordering.
Wedding cakes require a 30% non-refundable deposit to secure the date, with the remaining balance due no later than 6 weeks before the event.
Orders not paid in full by the due date may be cancelled, with deposits forfeited.
For bookings made less than 6 weeks before a wedding, full payment is required at the time of booking.
Orders will not be processed until payment is successfully cleared.

3. Cancellations & Refunds

Celebration cake cancellations made more than 14 days before collection or delivery will be refunded in full, minus any special items purchased.
Celebration cake cancellations made 8–14 days prior will receive a 50% refund.
Celebration cake cancellations made within 7 days are non-refundable.
Wedding cake deposits are strictly non-refundable.
If a wedding cake is cancelled more than 6 weeks before the event and has been paid in full, the balance (excluding deposit) will be refunded.
If a wedding cake is cancelled within 6 weeks of the event, all payments are non-refundable.
Refunds are not offered for change of mind after collection, delivery, or setup.
Rescheduling of celebration cakes is permitted up to 7 days prior, subject to availability.
All policies apply regardless of event changes, cancellations, or postponements.

4. Designs & Variations

All cakes are handmade; slight variations from sketches or inspiration images may occur.
Customisation requests must be made at the time of ordering.
Minor design changes to wedding cakes may be made up to 4 weeks before the event; major redesigns may incur additional fees or require a new booking.

5. Delivery & Pickup

Cakes may be collected at the agreed time or delivered within our delivery zones.
Clients must ensure someone is available to receive the cake at the agreed time; cakes will not be left unattended.
If no one is available, the cake will be returned to our studio and a re-delivery fee will apply at the next available time slot (same-day re-delivery is not guaranteed).
Once collected, delivered, or set up in good condition, responsibility transfers to the client or venue.
Artisienne Cakes is not liable for damage caused after handover or setup, including during transport, storage, mishandling, or interference by venue staff or guests.

6. Allergies & Dietary Requirements

All cakes are prepared in a kitchen that handles gluten, nuts, soy, eggs, and dairy.
Gluten-friendly options are available, but we cannot guarantee products are free from traces of allergens.

7. Cake Care

Cakes should be transported on a flat surface, never on a car seat.
Buttercream celebration cakes should be refrigerated and brought to room temperature before serving.
Celebration cakes are best enjoyed within 2 days of collection or delivery.
Once cut, exposed areas should be covered to prevent the sponge from drying out.
Wedding cakes, once delivered and set up, should be stored in a cool, dry place until serving and are best enjoyed on the day of the event.